Frequently asked questions
What is the return policy?
We are sorry, once an order is submitted, it may not be canceled or refunded. We encourage customers to review their order details carefully before submitting their order.
For hygiene reasons, we cannot accept change-of-mind returns.
When will I get my order?
Please allow 5-9 working days for processing before dispatch. Delivery time is additional to processing time. Bespoke wig orders may require extra preparation time.
Where are your products manufactured?
Our hair products are manufactured in Vietnam, working with carefully selected suppliers to bring you beautiful hair at affordable prices.
How much does shipping cost?
Shipping costs are shown at checkout before you complete your purchase.