Frequently asked questions

What is the return policy?

We are sorry, once an order is submitted, it may not be canceled or refunded.  We encourage customers to review their order details carefully before submitting their order.

For hygiene reasons, we cannot accept change-of-mind returns.
When will I get my order?

Please allow 5-9 working days for processing before dispatch. Delivery time is additional to processing time. Bespoke wig orders may require extra preparation time.
Where are your products manufactured?

Our hair products are manufactured in Vietnam, working with carefully selected suppliers to bring you beautiful hair at affordable prices.
How much does shipping cost?

Shipping costs are shown at checkout before you complete your purchase.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.